Fee Accounts - Frequently Asked Questions

How do I contact the Accounts Office for both Tamworth and Gunnedah enquiries

The Accounts Office is located at the Tamworth campus and can be contacted on 6762 0970 (option 4).

Emails can be sent to the Accounts Office via accounts@carinya.nsw.edu.au.

How do I log into the Parent Lounge to set up school fee payments

Access the school website at https://www.carinya.nsw.edu.au/

Select “Parent Lounge” at the top left of the screen

If you have forgotten your password, select the “Forgot Password” option or contact the school office.

I cannot set up a payment schedule

Payment schedules can only be set up once a payment method has been entered and saved. Make sure you have set up a payment method before attempting to establish a schedule.

If the enrolment has started later on in the year, the Accounts Office will need to set up the payment schedule for you. Please add a payment method and then call Accounts for your desired schedule to be established.

I cannot see my statement

Statements can be found on the Accounts & Payments page under “Statements - Current Year”

If you would like a more recent statement please contact Accounts.

When are quarterly payments due

Quarterly payments are due within the first week of each term.

Can I direct deposit my fees instead of using a Parent Lounge Schedule

Fees can be deposited into the school bank account using the details found on your statement. Please ensure you use your Account Number as a reference.

What are the school bank details

Carinya Christian School

BSB: 062-602

Account Number: 1058 1019

Reference: Please use your Account Number

I HAVE DECIDED TO WITHDRAW MY CHILDREN FROM THE SCHOOL, WHAT DO I NEED TO DO

In accordance with the terms of enrolment, families are to provide 9 school term weeks notice (or 1 full term’s notice) prior to the withdrawal of their children from the school. Notice is to be provided in writing (via email) to the Principal to avoid the risk of miscommunication or misunderstanding which may occurr if provided verbally to administration or teaching staff. When 9 school term weeks notice is not provided charges will apply. It is recognised that in some circumstances notice cannot be given and consideration may be given by the Principals or Business Manager. Please refer to the Fee Payment Policy for full details.

I have set up a payment schedule in the PARENT LOUNGE, can I defer a payment

Yes, payments can be deferred by account holders on the Parent Lounge when required for a set number of days;

Weekly - 2 days

Fortnightly - 7 days

Monthly - 14 days

Termly - 14 days

For an arrangement outside of this please contact Accounts.

I would like to start paying in February, but the Parent Lounge schedule will not let me pick that start date

You cannot select a start date further away than a week (or fortnight or month) after todays’ date, depending on the frequency.

Set up the schedule anyway, and contact the Accounts Office who can adjust the start date for you.

Why don’t I see my payments on the parent lounge or statement immediately

Payments on the Parent Lounge can take up to a week to clear between financial institutions.

I have set a schedule but need to make a change

Account holders can make changes to their payment method, or take advantage of a delayed payment.

All other changes can be made by contacting Accounts.

I would like to change my payment method

To change a payment method, select the “pencil image” to the right hand side of your current payment method. This will replace the current payment method.

This new payment method will still need to be linked to the remaining payments in your schedule.

Adding a new payment method will not automatically update your remaining payments.

Call Accounts for assistance.

I want to finish paying school fees before the end of Term 4 or earlier, how do I do this

When setting up a payment schedule the end date can be altered to a desired earlier finish date.

I want to pay my school fees in full, how can I do this

Via Direct deposit, using the our bank details on your statement

Via Parent lounge, using the option to “Make a Payment” under the Accounts & Payments menu. The amount defaults to the total amount outstanding, but this can be manually changed.

My Parent Lounge payment declined, what should I do

Please note that declined payments incur a $15.00 external fee per declined payment.

Log into your Parent Lounge and make a one-off catch up payment using the “Make a Payment” option.

You can also make a deposit to the school bank account as per the details above.

Contact the Accounts Office to schedule an extra payment or recalculate your remaining payments to cover.

How do I make a one-off make-up payment on the Parent Lounge

Where a payment has been missed or for another reason, account holders can make one-off payments to their fees account.